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Technical Support Plans

Maximize the uptime of your equipment by contracting the technical support plan that is better suited to your business needs.
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TECHNICAL SUPPORT

Contract a Support Plan to ensure that the processes and operations of your business run smoothly at all times and that your products are always in optimal condition.

Thanks to our experience, we will ensure the greatest guarantees to solve any doubt or incidence on your equipment, according to the plan contracted, whether it is a computer or a mechanical problem.

TECHNICAL SUPPORT PLANS

BÁSIC
PREVENTIVE
ON-SITE
Computer assistance over the phone to solve software errors and configurations
Technical assistance over the phone to solve printer errors and configurations
Remote assistance to solve printer and software errors and configurations
Preventive maintenance of printers in our facilities
Labour included in equipment repairs in our facilities
Repair and exchange of worn parts * in our facilities
Repair and exchange of worn parts * in the client’s facilities
Travel to the client’s facilities

*The service does not include the repair or replacement of LPT/USB hardware protection keys, impact, inkjet, thermal or thermotransfer printer heads, guillotine blades and WLAN and RFID accessories

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